responsible for ALL Reception Area Matters :-
Reporting to the SERVICE Manager
Customer satisfaction:-
Ensure customer satisfaction for enhanced business levels and Customer Retention.
Communication:-
Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
Quality:-
Ensure top quality work job by matching principals&39; repair standards. Enhancing Customer Satisfaction and diminish return jobs.
Productivity:-
Ensure high level of productivity to increase profits and quick turnover of job.
Vehicle Receiving and Delivery:-
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. Ensure proper delivery of the vehicle to the customer.
Employee Engagement:-
To ensure the branch impact planning meetings are held monthly and action taken
