Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and services
Quoting prices, soliciting orders and persuading customers to buy
Explaining services and special promotions to customers while following the script and company, client and government regulations
Upselling and/or cross-selling products or services to customers, where appropriate
Completing appropriate documentation and recording necessary customer sales information at time of sale
Documenting status of all calls, indicating leads generated or leads which could not be pursued
If required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer service
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
