• Install computer programs
• Install hardware, software, or peripheral equipment
• Conduct computer diagnostics to determine nature of problems
• Use interpersonal communication techniques
• Configure computers in industrial or manufacturing setting
• Use computers to enter, access or retrieve data
• Use computer networking technology
• Understand computer equipment operating manuals
• Assist co-workers with software problems
• Test computer programs or systems
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems
• Prepare evaluations of software or hardware, and recommend improvements or upgrades. Act as first line of support for providing technical assistance and support for RIH employees
• Test, deploy and train end users on internally developed software applications. End-to-end problem resolution for desktop,
• Laptop, Troubleshoot the network services Perform Data backup and security policies implementation of client terminals. Ensure accurate allocation of information technology assets
• Ensure smooth operations by minimizing down time. Control end users access to information resources. Propose solutions to increase efficiency in relation to technical support operations.
• Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence. job requirements
