The job holder will be chiefly responsible for meeting store targets-both financial and non-financial and shall be responsible, in conjunction with the Operations Management team for ensuring that all operational systems and procedures are adhered to and that there are no breaches in relation to Health & Safety within their Stores.
The role is to also support the Frontline team and encourage them to take full ownership and accountability of their assigned areas and make decisions as such. The role is to work with the mall management team and other external stakeholders to ensure that an excellent working relationship is in place and that all requests, opportunities and areas of concern are actioned and brought to the attention of the regional operations manager as necessary in a timely manner.
DO — Key Responsibilities
1.Sales and Commercial Performance
• Working with operations team within assigned outlets and oversee the preparation of outlet budgets for your geographical area of responsibility, present back to the Regional Operations Manager/Head of Operations.
• Work with team of team leaders to maximize sales and profitability of the outlet by identifying internal opportunities.
• Work with team leaders and frontline staff to ensure strict controls are in place and to manage cost of goods and staffing costs feeding back any concerns on an ongoing basis.
• Conduct in-store review in order to analyze customer profiles and make recommendations to the Regional Ops Manager/Head of Operations.
• Provide on-going feedback on local competition, event activities and make suitable recommendations.
• Conduct monthly reviews with your direct reports on SOP delivery and submit action plans with agreed timelines on how any opportunities or areas of concern can be rectified or actioned.
2. Inventory Management / Procurement
• Seek feedback from the team and customers on satisfaction of redemption and merchandise items, and provide feedback any concerns / comments to the Buying team.
• Work with procurement team to ensure that all new stock lines are communicated at unit level and that they are available within the unit in a timely manner.
• Ensure pricing of merchandise agrees with the retail pricing on the corresponding warehouse weekly report.
• Monitor any product returns to the warehouse on a monthly basis and follow up with the warehouse as necessary.
• Ensure the agreed number of lines are always available on the redemption counter as per policy.
• Work with procurement team to ensure that seasonal calendar of events is followed and product in merchandise and redemption areas are most relevant.
3. Business Management & Development
• Identify new business opportunities within their units and try new ideas.
• Work with the Head of Operations / New Business Manager on the roll-out of new projects to agreed costing and staffing levels.
• Keep abreast of local opportunities / Mall developments and report back your findings in a timely manner.
• Be aware of offers / promotions in competitor sites and liaise with Head of Operations / Marketing Department on counter offers / suggestions.
4. Operational Standards and Management
• Work closely with team to move machines / games monitoring payouts to drive maximum revenue possibilities from the current product mix.
• Ensure the store is in compliance with the Standard Operating Procedures and Customer Service standards
• Ensure the stores is in compliance with the company policy on employment and state laws, health and safety standards
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
