Greets and directs patients & visitors to appropriate nursing units, hospital departments and Clinics & appropriate Reception Department.
Directs visitors accurately by using information available.
Demonstrates ability to diffuse a situation with conflict rather than escalating it.
Answers the telephone; uses directories and computer terminals (HIS) in order to provide information on clinic schedules, registration, requirements.
Answers in a courteous manner with a greeting, which includes department name and the first name of the person answering; e.g., “Information Desk, Hanan speaking.”
Takes sufficient time to determine the need of the caller and routes calls appropriately.
Provides assistance and performs a variety of duties appropriate to a centrally located reception area, such as accepting queries & redirecting patients & visitors to appropriate registration & appointment sections, redirecting complaints to complaint section in administration department; obtaining wheelchairs for patients etc.
Maintain daily work log regarding patient queries & tasks.
Keeps informed of new information by checking for messages in outlook & circulars minimum once per shift.
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
