Application Analyst - Ecommerce

1. Drives the technical support team to carry out customer support properly and promptly,

monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides

information and feedback ensuring problems are being recorded and tracked throughout the entire

process.

2. Maintains positive customer/working relationships with stakeholders, business users, suppliers,

vendors and other technical teams to ensure improvements in the products and services provided to ISA

clients and to resolve any issues related to maintenance.

3. Provides technical/non-technical support to clients, conducts analysis, diagnosis and

troubleshoots systems, network, hardware/software faults and bugs to resolve problems considering

system capacity, limitations, etc.; applies metrics to monitor performance and measure key project

criteria.

4. Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying

patches channels unresolved issues in the right direction as necessary; responds within agreed time

limits to call-outs.

5. Assists with the development and implementation of processes and service level agreements of

incidents management and service request management.

6. Assists technical experts in planning, evaluating, testing, and implementing new technology such

as systems and platforms. Participates in different projects as required.

7. Contributes to the creation of support knowledge base by developing and communicating IT

support manuals, technical notes and articles to clients in line with SLAs.

8. Utilizes different communication channels to support or guide end users on the different

enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web,

chat etc.

9. Ensures proper recording and closure of all claims; generates timely reports of different nature

to capture support services activities.

10. Installs, configures, monitors and maintains computer hardware operating systems, applications

and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.

11. Supports the roll-out of new applications (where applicable); sets up new users' accounts,

profiles and passwords. Supports the clients during CR implementation (UAT and Training).

12. Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA.

Establishes and maintains security, integrity, and business continuity controls and documents.

13. Responds positively to operational needs by being on-call available for critical systems 24x7

support.

14. Actively monitors application/IT performance using monitoring and controlling tools to ensure

24x7 availability

15. Should be open to work on shifts based on team requirements.

16. Should be open to work as Primary and/or Secondary supports based on roster

17. Complete resolution of tickets based on targets defined by the team

18. Performs any other additional duties as directed by the line manager.
: Information Systems Associates FZE
: 5200
: حرف وخدمات منوعة
: الشارقة , الامارات العربية المتحدة
: دوام كامل
: 8 ساعات
: 2023-04-13
: 2023-05-13
: الكل
: لا يشترط
: لا يشترط
: 116

الابلاغ عن هذا الاعلان الوظيفي

ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط ,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.

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