Experience1 - 3 Years
EducationBachelor of Science
NationalityAny Arab National
Job Specific Responsibilities:
• Serve as the first point of contact for walk-in customers seeking technical assistance.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Offer daily operations and systems support to users.
• Properly escalating unresolved incidents to the next level of support.
• Follow-up and update customer status and information
• Verify functionality of hardware and software components.
• Administer and support network operations.
• Coordinate and follow up resolution for open/pending incidents.
• Ensure proper recording, documentation and closure.
Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
