- Experience in insurance industry is a must as a call center service advisor.
- The jobholder will be responsible for answering Customer Enquiries Over Phone / Email.
- The jobholder will solve problems by following OIC policy & Procedures, ensure Business targets and assigned Self targets are met & Customer Service is at the core of all interactions with members & non-members of OIC .
- Provide information on all OIC Products to existing & potential clients.
- Execute client instructions as per OIC policy
- Handle Calls and Queries as per assigned Targets
- Ensure the monthly production & conversion ratios are met
- Ensure CSAT & Call Quality scores are met on each customer call.
- Resolve customer complaints, either directly or conjointly with the other concerned departments.
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
