Account Director - Satair Airbus pioneers United Arab Emirates , Dubai
Develop objectives and account plans to ensure profitable growth for assigned customers
Identify business potential and describe long term plans for its achievement
Achieve assigned Order Intake, Revenue targets and grow business acrossproduct lines
Ensure high level of customer satisfaction
Ensure a sustained long-term relationship with key customers
Ensure fulfillment of support obligations for Airbus
Primary responsibilities:
Be the responsible sales and support Account Director for the customer and ensure development of objectives and account plans
Ensure identification of business potential for new services and products
Manage sales opportunities from inception to final award or closure
Manage customer visits and bid related customer interactions
Update and maintain customer contact data
Support function to collect customer complaint or feedback and address it tothe appropriate function for resolution and follow up on the progress
Ensure support obligations fulfillment in accordance with aircraft purchaseagreements, such as Material Readiness Roadmap and A/C EIS support,customer familiarization on material management subjects, supplier supportoperations, Sales and Support Manager allocation, spares availability
Follow up and reporting on issue resolution or appropriate escalation whennecessary
Accountable to achieve order intake and revenue targets assigned forcustomer segment
Secondary responsibilities:
Assist in follow up on overdue payments and in general support accounts receivables management for assigned customers
Support sales director in definition, implementation and execution of a salessupport strategy
Participate in Global Account Management (GAM) activities for customerssupported by the GAM approach
General:
Comply with Satair's mission, values and Quality Management procedures
Comply with Satair guidelines on Ethics & Compliance
Understanding, sharing and living of Satair's values and rules
Respect Satair's processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of anycritical problem areas
Participate in optimizing Satair's business procedures by applying existingSatair's IT systems
Comment/advise on unsatisfactory situations within the organization, andpropose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments in Satair'sbusiness
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Personal & interpersonal skills:
Customer minded
Strong team player
Excellent communication and presentation skills
Open to give and receive feedback
Diplomatic in addressing issues to the right stakeholder
Strong in representing the customer view inside the organization
Good analytical skills ability to see the bigger picture and derive mid to long term recommendations on way forward
Ability to balance and align varying interests of stakeholders
Understanding of Airbus network
Ability to defend Satair's business and limit financial risk
Diplomatic sense and open/‘out-of-silo mind-set, ability to build successful relations across functions and with all stakeholders
Ability to successfully work in an international, multi-location context
Professional skills:
Demonstrated success with a minimum 5+ years experience in a sales position or similar
Working knowledge of English and French, both orally and in writing,
Knowledge of Arabic is a plus
Negotiation skills
Strong business acumen
Strong knowledge and proven track record working within an Account
Management structure - both as leader and participant
High degree of aviation business understanding specifically in the area ofspares support, supply chain management, maintenance, understanding ofsupport obligations from aircraft purchase agreements
Background on legal aspects in the area of A/C purchase agreements and/orservices contracts
Ability to develop business cases and possess the ability to derive financialimplications from contract specifications
Extensive travelling
KPIs :
Closing customer complaints in a timely manner
Ensure continuous improvement of customer satisfaction (CSIP)
Achieve set sales-oriented objectives
Conversion rates
Number of proposals signed off
Average time between first contact with the customer and signing ofagreement
Order Intake and sales revenue for assigned accounts and regional goals
Average sales per customer per year
Profit per customer
Number of visits/contacts with customer
Cost of sales (cost per interaction)
Number of new customers
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:Airbus Africa and Middle East FZE
Contract Type:Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level:Professional / Expérimenté(e) / Professionell / Profesional
Job Family:Sales, Marketing & Commercial Contracts
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
Employment Types:
Full time
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
