Technology Support Manager Black Pearl United Arab Emirates , Dubai
A Technology Support Manager is required for a well-known institution in Dubai. The successful candidate will report to the Application Support Manager and will be responsible for managing and leading support and maintenance for one or more of technology specific functions and platforms (AI & Enterprise, SAP ERP, Oracle ERP or smart service & mobility) performing leading and performing continues improvement of delivered IT services and enhance IT service management framework.
Other responsibilities will include:
Manages and maintains enterprise applications post go live
Ensures applications SLAs or OLAs are met
Ensures adherence to IT service management framework and standards
Oversee the applications availability, performance, and capacity planning.
Manage applications vendor and contractual technical terms.
Lead applications related problem or incident resolution with internal and external stakeholders.
Ensure adherence with all defined service levels and system performance targets.
Available 24x7 to respond for business or IT operation team calls and attend urgent incidents with IT emergency team on site.
Manages, maintains, scale and change application in line with the enterprise architecture standards of GIT.
Reviews and approves and technical specifications
Plans the capacity for the support teams
Ensures adherence to development, PMO and IT service management standards
Effectively contribute to the business case development and project management of new application development projects, including working with the management to identify common application needs and technology platforms
Assessing technology capacity to meet the future needs of the organization and recommending new applications and new configurations
Support and effectively contribute to the IT solutions and software system components integration
Monitor monthly and quarterly performance results, identify performance gaps and ramifications and lead the development of corrective actions that tackle the root causes
Provides inputs in setting IT standards and guidelines
Proactively identify evolving technology driven improvement opportunities and implementing relevant application development methodologies and tools
Oversee periodic research to identify innovative and emerging solutions and technologies to improve service performance and reliability
Acts as point of technical support and onsite support to ensure all issues related to all enterprise solutions are addressed appropriately
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Provide inputs into the GIT annual budget from an application development perspective
Upholds a sense of customer service and measures client satisfaction
Formulate workforce planning reports and talent acquisition plan and budgets for application development to ensure adequate staffing for optimal operational smoothness
Requirements
To be considered for this role, you need to meet the following criteria:
Education
Bachelor's Degree in information technology, computer science, computer engineering from a recognized university.
Master's Degree is preferable.
Preferred professional certifications: Enterprise IT (e.g. TOGAF, SOA, PMP, COBIT, ITIL…), industry certification in enterprise applications (e.g. MCSD, RHCEAD, Oracle, SAP, Java…)
Experience
13+ years of Information Technology experience.
5+ years of relevant working experience.
Working experience in multiple industries (e.g. Oil & Gas, Energy, Utilities, Retail, Government…) is preferable.
Working experience of supporting and maintaining a landscape of multiple and integrated applications and services.
Working experience in one or more of technology specific platforms (AI & Enterprise, SAP ERP, Oracle ERP or smart service & mobility)
Excellent knowledge in IT service management.
Good knowledge in project management methodology
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
