Handle the Operation, Support and Maintenance of the various components in the issuance solution
Work with the customer support and operation teams and solve any tickets and issues reported by the customer
Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
Data collection and reporting to the management and the customer, periodically and on demand
Perform system health checks and update the status to the team and customer if required
Validate and deploy new software releases
Monitor the system in proactive manner and foresee any possible issues along with proposing solution
Perform preventive maintenance on the system
Perform the tasks assigned by the support manager or team leader
Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
Ensure all support incidents and their resolutions are well documented in the local support portal
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
