Service Planning and Control Manager Airbus pioneers
Derive Operation & Maintenance plan and activities from ISS strategy, define services
Revise and update O&S plan based on experiences and changes
Support the setup TST, PMT and UHD services, service level agreements (SLA) and work organization and push optimization
Manage the remote maintenance activities
Install and perform Problem Management / Failure Reporting and Critical Analysis System (FRACAS) and continuous improvement
Support the definition of technical training for Airbus DS UHD staff and operators
Supervise and technically guide the performance of TST, PMT and UHD and execute the escalation and de-escalation process.
Setup and operate the central support units User Help Desk (UHD).
Establish the SIE CMDB within the SIE UHD.
Establish and improve the maintenance contracts with Airbus subcontractors
Definition of requirements for Supply Support from the O&S point of view (e.g. warehousing)
Report ISS performance to the Airbus O&S Manager.
Delivery of high quality technical support in order to ensure efficient system availability.
Monitoring SLAs.
Track and maintain warranty register for the SIE equipment.
Monitoring of System HW/SW obsolescence.
Education
BSc in Electrical/Mechanical/Computer Engineering, Business Administration, IT or in related field.
Practical experience:
5 years in service management or IT service management
Strong experience in:
Leading a customer service organization, or comparable MRO organization
Experience in working within a customer oriented environment
Strong understanding of performance and quality assurance management and support
General computer literacy
Strong understanding of MRO management and Training matters
Ability to convince other executives and team members
Understanding of large and complex projects
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
