Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB's Electrification Global Markets organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. Your responsibilities
Service Delivery - In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy. Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed. Regularly updates installed base in ServlS (the approved Service database) with the changes made at site.
Volume and profit - Utilizes IB database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups.
New opportunities - Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues portfolios.
Customer approach - Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process.
Sales process - Plans and performs the right number of weekly sales visits, reporting them on CRM. Reports leads/opportunities, manages and updates pipeline in CRM. Sells entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. Communicates contract details in accordance with ABB offering and strategy. Manages administrative sales processes.
Marketing - Acts as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant ABB Service offerings and solutions.
Your background
Ideally, you'll hold a Bachelor's Degree in Electrical Engineering, with 5 years experience in service organization, with at least 3 years experience in Sales
Knowledge to use Sales Tools ( Salesforce , SAP booking , PPT, Excel ). advantages.
Knowledge of service portfolio for Low Voltage and Medium Voltage
Salesforce, SAP booking,
Microsoft
Fluent in English (read and write) is required.
More about us
More Info
JOB TYPE
Permanent Job
INDUSTRY
Electronics Manufacturing
FUNCTION
Service
ROLES
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