Store Manager I GUESS - Riyadh Chalhoub Group Saudi Arabia
Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies.
Drive in-store CX initiatives
Plan succession of team members in terms of readiness
Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
Drive eNPS through people experience initiatives and culture
Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
Offer store support including concessions, real-time as per business needs
Act as the key point of contact with back-office operations
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
Ensure store team is working towards the same goal
Promote omnichannel sales
Increase the store revenue target vs actual
Increase sell-through at full price
Provide input to whats working well, whats not working well and feedback
What you'll need to succeed
Fashion background.
Leadership Skills.
Knowledgeable and passionate about perfumes.
Minimum of 3 years management experience in a luxury or high end brand.
Multilingual. Proficient English, other languages will be considered as an asset.
JOB TYPE
Permanent Job
INDUSTRY
Retailing
FUNCTION
RETAIL & DISTRIBUTION
ROLES
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
