Job Category Rooms & Guest Services Operations
Location Aloft Riyadh, 2385 Olaya Street, Riyadh, Saudi Arabia, Saudi Arabia
Schedule Full-Time
Located Remotely N
Relocation N
Position Type Management
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
. High school diploma or GED 2 years experience in the guest services, front desk, or related professional area.
OR
. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required.
CORE WORK ACTIVITIES
Leading Guest Services Teams
. Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.
. Encourages and builds mutual trust, respect, and cooperation among team members.
. Serves as a role model to demonstrate appropriate behaviors.
. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
. Celebrates successes and publicly recognizes the contributions of team members.
. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintaining Guest Services and Front Desk Goals
. Develops specific goals and plans to prioritize, organize, and accomplish your work.
. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Ensuring Exceptional Customer Service
. Provides services that are above and beyond for customer satisfaction and retention.
. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
JOB TYPE
Permanent Job
INDUSTRY
Hotels / Hospitality / Restaurant
FUNCTION
Banking , Advertising / Entertainment / Media
ROLES
Graduate Trainee / Management Trainee , Graduate Trainee / Management Trainee
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
