Store Operations Supervisor - Level Shoes KSA Chalhoub Group
Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
Drive the adoption of all processes and procedures in the stores
Identify areas of continuous improvement to adapt our SOP and store procedures
Ensure timely escalation of problems as and when needed
Acts as the first line of support for the stores
Conduct store visits and formulate action plans based on the issues identified
Analyze the RSO platform, identify with the store managers all areas of improvement, and recommend action plans
Drive the execution of defined action plans and escalate when necessary
Support physical and digital initiatives impacting store operations
Support the adoption of new processes and technology
Ensure compliance, and adherence to store projects checklists
Investigate the cause of delayed incidents or Acts and arrange to follow up with service providers - ensuring there is escalation if necessary
Ensure new joiners are trained and refresher training is undertaken regularly
Support store managers and area managers in the assessment of needs for technical training in store operations
Measure the level of knowledge and adoption of SOPs and system-related procedures by teams and identify gaps during store visits
Assist store managers and area managers in identifying gaps in technical pieces of training related to store operations, especially system-related procedures, and recommend training
Escalate to Regional Training Operations any new training needs required
Carry out tactical training when needed in a timely manner
Drive efficiency by collaborating with service providers
Conduct quarterly reviews with Area Managers on store operations performance
Conduct quarterly reviews with service providers on service quality and SLAs
JOB TYPE
Permanent Job
INDUSTRY
Retailing
FUNCTION
IT , Operations , Retail Chains
ROLES
Operations Executive / Supervisor , Operations Executive / Supervisor , Software Engineer / Programmer
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
