3+ years Technical Support experience in a Tech/FinTech company is an advantage
Fluent with a web scripting language like PHP or C#
Good knowledge in web technologies such as web servers, databases, and a general understanding of web applications functions.
Excellent communicator in English and Arabic
Familiarity with Android and iOS is a plus
Ability to work in a customer-focused and target driven environment
Experience with e-commerce platforms such as Shopify, WooCommerce, Prestashop, and Opencart is a plus
Answer all merchants integration related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support
Handle incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis of incidents)
Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post-implementation support
Inform Management on support issues that impact customer satisfaction and provide recommendations for appropriate actions
Ability to multitask with multiple projects and integrations of key customers
Maintain/update existing libraries/plugins used in integrations
Employment Types:
Full time
Industry:
IT / Computers - Software
Function:
IT , IT / Software Development - Systems / EDP / MIS , IT / Software Development - DBA / Datawarehousing
Roles:
System Integration Technician , System Integration Technician , Software Engineer / Programmer
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
