Helpdesk Agent SNC-Lavalin Saudi Arabia , Khobar

ROLE AND RESPONSIBILITIES
First point of contact for the client enquiries received via inbound calls and through e-mail channel andfollow up with the internal teams and the suppliers for the resolution and inputs.
Register all Request / Complaints that are received via Telephonic calls and E-mails in the respectivehelpdesk System and acknowledge the client via E-mail.
Monitor and resolve the repeat complaints received from the client by escalate to the line manager foradvice and for the speedy resolution.
Ensure prompt and accurate resolution to the customer complaints by liaising with the different teams likeOperation, Procurement, Warehouse and the sub-contractors.
Ensure to do regular follow up with the internal departments and the sub-contractors and publish thecomplaints trends with the Senior Management to analyze and to reduce the reactive faults.
Manage all the Work orders through the Helpdesk system, ensuring contract SLA's and KPI's are met.
Prepare the Corrective and Preventive maintenance Reports in line with the contractual requirementsand submit to the client on Daily / Weekly basis.
Ensure to Liase with all the sub-contractor regularly and ensure them to complete the scheduledrectification and preventive maintenance work with in the stipulated time.
Proposing ideas and solutions to the Management for continual improvement on service to make the clientdelight
Ready to work based on operations requirements and rotational shift
Perform other duties as assigned by management.
Ensure to follow company HSE policies and procedure, specifically related to Office Safet
: SNC-Lavalin
: 5500
: الخبر , السعودية
: دوام كامل
: 8 ساعات
: 2021-11-06
: 2021-12-06
: الكل
: لا يشترط
: لا يشترط
: 250
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط ,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.

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