Assistant Director of Housekeeping Marriott International in Qatar

Job Category Housekeeping & Laundry Location Al Messila a Luxury Collection Resort & Spa Doha, Al Messila 970 Al Amir Street, Doha, Qatar, Qatar VIEW ON MAP Brand The Luxury Collection Schedule Full-Time Relocation N Position Type Management Located Remotely N The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. JOB SUMMARY Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience . High school diploma or GED 1 year experience in the housekeeping or related professional area. OR . 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations . Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. . Works effectively with the Engineering department on guestroom maintenance needs. . Supervises the property general cleaning schedule. . Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. . Inventories stock to ensure adequate supplies. . Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. . Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. . Supports and supervises an effective inspection program for all guestrooms and public space. . Communicates areas that need attention to staff and follows up to ensure understanding. . Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs . Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals. . Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. . Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service . Responds to and handles guest problems and complaints. . Strives to improve service performance. . Empowers employees to provide excellent customer service. . Emphas guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities . Participates as needed in the investigation of employee accidents. . Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. . Ensures employees understand expectations and parameters. . Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. . Observes service behaviors of employees and provides feedback to individuals. . Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. . Participates in the employee performance appraisal process, providing feedback as needed. . Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. . Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. . Participates in employee progressive discipline procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
: Marriott International
: 6000
: الدوحة , قطر
: دوام كامل
: 8 ساعات
: 2021-12-06
: 2022-01-06
: الكل
: لا يشترط
: لا يشترط
: 123
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط ,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.

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